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Ford COVID-19 Announcement

Ford COVID-19 Announcement

7 September 2021

Ford COVID-19 Announcement

7 September 2021

In line with the New Zealand Government’s announcement on 6th of September 2021 that the COVID-19 alert level remains at Level 4 for Auckland, while the rest of New Zealand is moving to alert Level 2.

For the rest of New Zealand - outside Auckland - our dealerships will be operating under Level 2 guidelines. At all of these locations we want to make sure that you’re as safe as possible when coming to visit. To that end, we’ve put in place strict controls and rules around sanitation, social distancing and contact tracing.

Outside Auckland we are happy to be fully reopening our dealerships and welcoming back customers to showrooms. We will be operating under strict safety guidelines as per the government requirements and additional Ford Motor Company requirements. We will be practicing mandatory mask use inside dealerships and requesting contact tracing. Please sign in with NZ COVID Tracer app upon entry if possible. We will also be maintaining physical distancing between groups of customers and limiting occupancy numbers accordingly.

If you want to go for a test drive? No problem. Our teams can facilitate that in a safe manner and will be cleaning vehicles between customer test drives. Our team can also facilitate the entire sales process in a contactless manner right through to you taking delivery of your new Ford. Across all aspects and areas of our dealerships, we will be maintaining hygiene measures with staff using gloves, facemasks and regularly cleaning all surfaces, including vehicles.

Our Ford service centres are also open and will be operating with the similar physical distancing, vehicle cleaning and drop off/pick up procedures. Many of our dealerships will also be offering contactless home pick-up and delivery service. Your local Ford dealer service agents can detail the specific process and locations for your dealership when you book your appointment.

All normal services at Ford dealerships in Auckland remains temporarily closed until further notice. In the meantime, we will continue to support customers in the Auckland in the following ways:

  • Our Customer Relationship Centre will remain contactable 24/7 on 0800 FORD NZ.
  • AA Roadservice, provider of Ford Roadside Assistance for eligible Ford customers, has confirmed they meet the government criteria for an essential service. HOWEVER AA is restricted to providing assistance to call-outs which genuinely involve urgent/essential travel ONLY as per Covid19 guidelines. Please be aware that operating at Level 4 there could also be reduced staffing capacity across the Contact Centre and Roadside teams and it’s possible that customers may potentially experience longer response times than normal.
  • In accordance with government guidelines, we will maintain an “on-call” service at key dealership locations across the country to support only essential service workers and their vehicles through the shutdown. Essential service workers needing vehicle service or repairs should call one of the following three numbers: (09) 271 8520, (09) 271 8526, (09) 271 8528. We request that these numbers are only used by customers who qualify as essential service providers, as defined by the government at the following link: https://covid19.govt.nz/government-actions/covid-19-alert-level/essential-businesses/
  • If you had booked a regular service or repair at a dealership, these will need to be rescheduled until after the Level 4 restrictions are lifted as we will not be able to accept any work for anything other than essential service vehicles.
  • Our website will continue to be fully active – with customers able to explore our vehicle range, configure their preferred vehicle, and read our latest updates.

We have dedicated teams closely monitoring the coronavirus situation, including the latest directives from New Zealand authorities, and will continue to plan and act accordingly. Once government advice allows, we will restart services.

Our Customer Care Hotline is staffed 7 days a week to receive and respond to your inquiries and concerns. Please feel free to reach out to us either by calling 0800 FORD NZ, by emailing us at info@ford.co.nz.

Stay Safe.

In line with the New Zealand Government’s announcement on 6th of September 2021 that the COVID-19 alert level remains at Level 4 for Auckland, while the rest of New Zealand is moving to alert Level 2.

For the rest of New Zealand - outside Auckland - our dealerships will be operating under Level 2 guidelines. At all of these locations we want to make sure that you’re as safe as possible when coming to visit. To that end, we’ve put in place strict controls and rules around sanitation, social distancing and contact tracing.

Outside Auckland we are happy to be fully reopening our dealerships and welcoming back customers to showrooms. We will be operating under strict safety guidelines as per the government requirements and additional Ford Motor Company requirements. We will be practicing mandatory mask use inside dealerships and requesting contact tracing. Please sign in with NZ COVID Tracer app upon entry if possible. We will also be maintaining physical distancing between groups of customers and limiting occupancy numbers accordingly.

If you want to go for a test drive? No problem. Our teams can facilitate that in a safe manner and will be cleaning vehicles between customer test drives. Our team can also facilitate the entire sales process in a contactless manner right through to you taking delivery of your new Ford. Across all aspects and areas of our dealerships, we will be maintaining hygiene measures with staff using gloves, facemasks and regularly cleaning all surfaces, including vehicles.

Our Ford service centres are also open and will be operating with the similar physical distancing, vehicle cleaning and drop off/pick up procedures. Many of our dealerships will also be offering contactless home pick-up and delivery service. Your local Ford dealer service agents can detail the specific process and locations for your dealership when you book your appointment.

All normal services at Ford dealerships in Auckland remains temporarily closed until further notice. In the meantime, we will continue to support customers in the Auckland in the following ways:

  • Our Customer Relationship Centre will remain contactable 24/7 on 0800 FORD NZ.
  • AA Roadservice, provider of Ford Roadside Assistance for eligible Ford customers, has confirmed they meet the government criteria for an essential service. HOWEVER AA is restricted to providing assistance to call-outs which genuinely involve urgent/essential travel ONLY as per Covid19 guidelines. Please be aware that operating at Level 4 there could also be reduced staffing capacity across the Contact Centre and Roadside teams and it’s possible that customers may potentially experience longer response times than normal.
  • In accordance with government guidelines, we will maintain an “on-call” service at key dealership locations across the country to support only essential service workers and their vehicles through the shutdown. Essential service workers needing vehicle service or repairs should call one of the following three numbers: (09) 271 8520, (09) 271 8526, (09) 271 8528. We request that these numbers are only used by customers who qualify as essential service providers, as defined by the government at the following link: https://covid19.govt.nz/government-actions/covid-19-alert-level/essential-businesses/
  • If you had booked a regular service or repair at a dealership, these will need to be rescheduled until after the Level 4 restrictions are lifted as we will not be able to accept any work for anything other than essential service vehicles.
  • Our website will continue to be fully active – with customers able to explore our vehicle range, configure their preferred vehicle, and read our latest updates.

We have dedicated teams closely monitoring the coronavirus situation, including the latest directives from New Zealand authorities, and will continue to plan and act accordingly. Once government advice allows, we will restart services.

Our Customer Care Hotline is staffed 7 days a week to receive and respond to your inquiries and concerns. Please feel free to reach out to us either by calling 0800 FORD NZ, by emailing us at info@ford.co.nz.

Stay Safe.