COVID-19 | Ford New Zealand

Ford COVID-19 Announcement

Ford COVID-19 Announcement

2 December 2021

 

Ford COVID-19 Announcement

2 December 2021

 

All of New Zealand has moved to the COVID-19 Protection Framework, also known as the traffic lights, at 11:59pm on 2 December 2021. Please visit https://covid19.govt.nz/ to learn more about the COVID-19 Protection Framework and to find out which level of the COVID-19 Protection Framework your region is currently in.

What this means for Ford

We are happy our dealerships are open and welcoming back customers to showrooms under the COVID-19 Protection Framework. We will be operating under strict safety guidelines as per the government requirements and additional Ford Motor Company requirements. We will be practicing mandatory mask use inside dealerships, contact tracing and requiring vaccine passes. Please sign in with NZ COVID Tracer app upon entry if possible. We will also be maintaining physical distancing between groups of customers and limiting occupancy numbers accordingly.

If you want to go for a test drive? No problem. Our teams can facilitate that in a safe manner, maintaining physical distancing and cleaning of the vehicles. Our team can also facilitate the entire sales process in a contactless manner right through to you taking delivery of your new Ford. Across all aspects and areas of our dealerships, we will be maintaining hygiene measures with staff using gloves, facemasks and regularly cleaning all surfaces, including vehicles.

Our Ford service centres are also open and will be operating with the similar physical distancing, vehicle cleaning and drop off/pick up procedures. Many of our dealerships will also be offering contactless home pick-up and delivery service. Your local Ford dealer service agents can detail the specific process and locations for your dealership when you book your appointment.

In addition, we will continue to support customers in the following ways:

  • Our Customer Relationship Centre will remain contactable 24/7 on 0800 FORD NZ
  • Our website will continue to be fully active – with customers able to explore our vehicle range, configure their preferred vehicle, and read our latest updates.

We have dedicated teams closely monitoring the coronavirus situation, including the latest directives from New Zealand authorities, and will continue to plan and act accordingly.

Our Customer Care Hotline is staffed 7 days a week to receive and respond to your inquiries and concerns. Please feel free to reach out to us either by calling 0800 FORD NZ, by emailing us at info@ford.co.nz

Stay Safe.

All of New Zealand has moved to the COVID-19 Protection Framework, also known as the traffic lights, at 11:59pm on 2 December 2021. Please visit https://covid19.govt.nz/ to learn more about the COVID-19 Protection Framework and to find out which level of the COVID-19 Protection Framework your region is currently in.

What this means for Ford

We are happy our dealerships are open and welcoming back customers to showrooms under the COVID-19 Protection Framework. We will be operating under strict safety guidelines as per the government requirements and additional Ford Motor Company requirements. We will be practicing mandatory mask use inside dealerships, contact tracing and requiring vaccine passes. Please sign in with NZ COVID Tracer app upon entry if possible. We will also be maintaining physical distancing between groups of customers and limiting occupancy numbers accordingly.

If you want to go for a test drive? No problem. Our teams can facilitate that in a safe manner, maintaining physical distancing and cleaning of the vehicles. Our team can also facilitate the entire sales process in a contactless manner right through to you taking delivery of your new Ford. Across all aspects and areas of our dealerships, we will be maintaining hygiene measures with staff using gloves, facemasks and regularly cleaning all surfaces, including vehicles.

Our Ford service centres are also open and will be operating with the similar physical distancing, vehicle cleaning and drop off/pick up procedures. Many of our dealerships will also be offering contactless home pick-up and delivery service. Your local Ford dealer service agents can detail the specific process and locations for your dealership when you book your appointment.

In addition, we will continue to support customers in the following ways:

  • Our Customer Relationship Centre will remain contactable 24/7 on 0800 FORD NZ
  • Our website will continue to be fully active – with customers able to explore our vehicle range, configure their preferred vehicle, and read our latest updates.

We have dedicated teams closely monitoring the coronavirus situation, including the latest directives from New Zealand authorities, and will continue to plan and act accordingly.

Our Customer Care Hotline is staffed 7 days a week to receive and respond to your inquiries and concerns. Please feel free to reach out to us either by calling 0800 FORD NZ, by emailing us at info@ford.co.nz

Stay Safe.