Everything You Need To Know About Ford App | Ford New Zealand

Ford App Billboard

Every new Ford is fitted with an embedded modem. When activated, you can connect with your vehicle remotely via the Ford App.1
This means that you can locate your vehicle2, lock and unlock the doors, start the engine, and much more – all through your smartphone or smartwatch.

Every new Ford is fitted with an embedded modem. When activated, you can connect with your vehicle remotely via the Ford App.1
This means that you can locate your vehicle2, lock and unlock the doors, start the engine, and much more – all through your smartphone or smartwatch.

Ford App Set Up

Ford App Set Up

Set up Ford App in 3 simple steps

Set up Ford App in 3 simple steps

Download Service

Step 1: Download the Ford App on your mobile device

Visit the App Store or Google Play Store to download the latest App version.

Now also available on Apple and Android smartwatches.

Step 1: Download the Ford App on your mobile device

Visit the App Store or Google Play Store to download the latest App version.

Now also available on Apple and Android smartwatches.

Create Your Account

Step 2: Create your Ford App Account

Open the Ford App to create an account, or sign in to your existing account.

Step 2: Create your Ford App Account

Open the Ford App to create an account, or sign in to your existing account.

Find Your VIN

Step 3: Pair the Ford App with your new Connected Ford

Enter or scan the vehicle’s VIN number using the Ford App and accept in-vehicle prompts to connect the vehicle and complete the set-up process.

Step 3: Pair the Ford App with your new Connected Ford

Enter or scan the vehicle’s VIN number using the Ford App and accept in-vehicle prompts to connect the vehicle and complete the set-up process.

Connected Vehicle Features

When you fully activate your vehicle, you can access connected vehicle features such as:

Connected Vehicle Features

When you fully activate your vehicle, you can access connected vehicle features such as:

Remote Start

Remote Start3

Minutes before leaving, you can start your connected vehicle’s engine from your Ford App in order to heat or cool the cabin to the last known temperature setting.

Remote Start3

Minutes before leaving, you can start your connected vehicle’s engine from your Ford App in order to heat or cool the cabin to the last known temperature setting.

Remote Lock Unlock

Remote Lock/Unlock

Conveniently use your Ford App to make sure your doors are locked or unlocked without being anywhere near your vehicle.

Remote Lock/Unlock

Conveniently use your Ford App to make sure your doors are locked or unlocked without being anywhere near your vehicle.

Remote Lock Unlock

Vehicle Status

Check key variables such as fuel or EV battery level and odometer on the Ford App to help plan your journey.

Vehicle Status

Check key variables such as fuel or EV battery level and odometer on the Ford App to help plan your journey.

Vehicle Health Alert

Vehicle Health Alerts

The Ford App capability extends to Vehicle Health Alerts, which can be sent directly to your mobile device, pre-empting service needs and general maintenance such as low washer fluid.

Vehicle Health Alerts

The Ford App capability extends to Vehicle Health Alerts, which can be sent directly to your mobile device, pre-empting service needs and general maintenance such as low washer fluid.

Vehicle Locator

Vehicle Locator2

Check your vehicle’s exact location in the Ford App, which is particularly useful if you share your vehicle with members of your household or if you have forgotten where you parked it.

Vehicle Locator2

Check your vehicle’s exact location in the Ford App, which is particularly useful if you share your vehicle with members of your household or if you have forgotten where you parked it.

Navigation Banner

Connected Built-In Navigation 4

Connected Built-In Navigation enhances your embedded satellite navigation, with benefits such as updated maps and live traffic updates that provide the fastest routes with alerts and re-routes based on incidents like accidents and congestion. You can also get the latest weather reports along the way.

Updated map data is also used by certain Driver Assist features such as Traffic Sign Recognition, Intelligent Adaptive Cruise Control, and Intelligent Speed Assist.

Connected Built-In Navigation is offered for a 1-year trial from the warranty start date, after which it is subject to a subscription fee. Without Connected Built-In Navigation, you will still have access to embedded navigation. However, additional functionality such as live traffic and updated map data will be discontinued. If you use the Driver Assist features mentioned above, we recommend that you keep map data updated via Connected Built-In Navigation.

Already a Ford owner? Manage your Connected Services through your Ford Account:

Connected Built-In Navigation 4

Connected Built-In Navigation enhances your embedded satellite navigation, with benefits such as updated maps and live traffic updates that provide the fastest routes with alerts and re-routes based on incidents like accidents and congestion. You can also get the latest weather reports along the way.

Updated map data is also used by certain Driver Assist features such as Traffic Sign Recognition, Intelligent Adaptive Cruise Control, and Intelligent Speed Assist.

Connected Built-In Navigation is offered for a 1-year trial from the warranty start date, after which it is subject to a subscription fee. Without Connected Built-In Navigation, you will still have access to embedded navigation. However, additional functionality such as live traffic and updated map data will be discontinued. If you use the Driver Assist features mentioned above, we recommend that you keep map data updated via Connected Built-In Navigation.

Already a Ford owner? Manage your Connected Services through your Ford Account:

  • Model Eligibility

    Model Eligibility

    The following model year releases are equipped with a Ford App Connect embedded modem:

    • 2020.75MY and subsequent releases on Ranger, Ranger Raptor, Everest, Escape, Puma, Focus, Focus ST and Fiesta ST.
    • 2020.5MY and subsequent releases on the entire Transit Commercial Range
    • 2021.5MY and subsequent releases on Mustang


    Enhanced connectivity features such as Zone Lighting#, Trailer Light Check** and Connected Built In Satellite Navigation*** are available on selected Ford Ranger and Ford Everest models (see disclaimers for availability on models)

    The following model year releases are equipped with a Ford App Connect embedded modem:

    • 2020.75MY and subsequent releases on Ranger, Ranger Raptor, Everest, Escape, Puma, Focus, Focus ST and Fiesta ST.
    • 2020.5MY and subsequent releases on the entire Transit Commercial Range
    • 2021.5MY and subsequent releases on Mustang


    Enhanced connectivity features such as Zone Lighting#, Trailer Light Check** and Connected Built In Satellite Navigation*** are available on selected Ford Ranger and Ford Everest models (see disclaimers for availability on models)

Download the Ford App here:

Download the Ford App here:

Ford App FAQs

Ford App FAQs

  • What’s new in the latest version of the Ford App® App?

    What’s new in the latest version of the Ford App® App?

    The Ford App has been redesigned - with a new interface, enhancements that make it easier to use, and improved responsiveness.

    Key changes:

    • Includes updated controls, including cabin control for EVs
    • Allows users to share access to their vehicle more easily
    • Includes Google Maps integration
    • Is available on Apple and Android smartwatches

    The Ford App has been redesigned - with a new interface, enhancements that make it easier to use, and improved responsiveness.

    Key changes:

    • Includes updated controls, including cabin control for EVs
    • Allows users to share access to their vehicle more easily
    • Includes Google Maps integration
    • Is available on Apple and Android smartwatches
  • Which features will not be available with the new version of the Ford App?

    Which features will not be available with the new version of the Ford App?

    The features listed below will not be available in the Ford App at launch, but may be re-introduced progressively:

    • EV Trip Planner
    • Trailer Checklist (for select vehicles)
    • Zone Lighting (for select vehicles)
    • How to Videos
    • Warranty Information
    • Owner’s Manual

    The features listed below will not be available in the Ford App at launch, but may be re-introduced progressively:

    • EV Trip Planner
    • Trailer Checklist (for select vehicles)
    • Zone Lighting (for select vehicles)
    • How to Videos
    • Warranty Information
    • Owner’s Manual
  • Can I still plan a trip for my Electric Vehicle?

    Can I still plan a trip for my Electric Vehicle?

    EV Trip Planner is currently unavailable in the Ford App, but may be introduced at a later time. You can still plan your trip using your in-vehicle touch screen (SYNC).

    EV Trip Planner is currently unavailable in the Ford App, but may be introduced at a later time. You can still plan your trip using your in-vehicle touch screen (SYNC).

  • Can I still light up zones around my vehicle?

    Can I still light up zones around my vehicle?

    Zone Lighting is currently unavailable in the Ford App, but may be introduced at a later time. You can still access Zone Lighting using your in-vehicle touch screen (SYNC) where equipped.

    Zone Lighting is currently unavailable in the Ford App, but may be introduced at a later time. You can still access Zone Lighting using your in-vehicle touch screen (SYNC) where equipped.

  • Where can I find my vehicle Owner Manual?

    Where can I find my vehicle Owner Manual?

    A digital version of your Owner Manual can be found by visiting ford.co.nz/owners/owner-manual and entering your vehicle information.

    Depending on your vehicle model and year, it may also be available through your in-vehicle touchscreen (SYNC).

    A digital version of your Owner Manual can be found by visiting ford.co.nz/owners/owner-manual and entering your vehicle information.

    Depending on your vehicle model and year, it may also be available through your in-vehicle touchscreen (SYNC).

  • How do I manage vehicle access requests in the newly redesigned Ford App?

    How do I manage vehicle access requests in the newly redesigned Ford App?

    If your Ford vehicle is already connected in the newly redesigned Ford App, you’ll be able to find and manage any new vehicle user access requests by selecting your vehicle in the app, then selecting “Vehicle Details”. From there, you can approve or deny any new user access requests.

    If your Ford vehicle is already connected in the newly redesigned Ford App, you’ll be able to find and manage any new vehicle user access requests by selecting your vehicle in the app, then selecting “Vehicle Details”. From there, you can approve or deny any new user access requests.

  • Where can I find oil life, tyre pressure, and odometer in the new Ford App?

    Where can I find oil life, tyre pressure, and odometer in the new Ford App?

    Oil life, tyre pressure, and odometer features are now found in “Service”.

    Oil life, tyre pressure, and odometer features are now found in “Service”.

  • Where can I find the new Ford App?

    Where can I find the new Ford App?

    If you’re already using the Ford App, and have automatic updates enabled, it will update when the new version launches. You can also visit the Apple App Store or Google Play Store to check for an available update.

    If you’re already using the Ford App, and have automatic updates enabled, it will update when the new version launches. You can also visit the Apple App Store or Google Play Store to check for an available update.

  • What is the Ford App?

    What is the Ford App?

    The Ford App is a mobile application that allows Ford owners to connect with their vehicle, access vehicle information, and use connectivity features for an enhanced ownership experience.

    The Ford App is a mobile application that allows Ford owners to connect with their vehicle, access vehicle information, and use connectivity features for an enhanced ownership experience.

  • What can I do with the Ford App?

    What can I do with the Ford App?

    Features include remote start, remote lock and unlock, vehicle status checks (like fuel level and tyre pressure), vehicle location and locating a Ford Dealer.

    Features include remote start, remote lock and unlock, vehicle status checks (like fuel level and tyre pressure), vehicle location and locating a Ford Dealer.

  • How do I download the Ford App?

    How do I download the Ford App?

    You can download the Ford App from the Apple App Store or Google Play Store. Simply search for "Ford App" and follow the prompts to install.

    You can download the Ford App from the Apple App Store or Google Play Store. Simply search for "Ford App" and follow the prompts to install.

  • Which devices are compatible with the Ford App?

    Which devices are compatible with the Ford App?

    The Ford App is compatible with smartphones and smartwatches with the following operating systems and versions:

    • iOS® software requirements: software version 16.0 or later.
    • AndroidTM software requirements: software version 9.0 and up.

    The Ford App is compatible with smartphones and smartwatches with the following operating systems and versions:

    • iOS® software requirements: software version 16.0 or later.
    • AndroidTM software requirements: software version 9.0 and up.
  • Is the Ford App free?

    Is the Ford App free?

    Yes, the Ford App is free to download and use.

    Yes, the Ford App is free to download and use.

  • Do I need to create an account to use the Ford App?

    Do I need to create an account to use the Ford App?

    Yes, you’ll need to create a Ford App account to access the app’s features and connect to your vehicle.

    Yes, you’ll need to create a Ford App account to access the app’s features and connect to your vehicle.

  • How do I connect my vehicle to the Ford App?

    How do I connect my vehicle to the Ford App?

    After downloading the app and creating an account, follow the prompts in the app to add your vehicle. You will need to scan or enter your VIN (Vehicle Identification Number) and ensure your vehicle is compatible.

    After downloading the app and creating an account, follow the prompts in the app to add your vehicle. You will need to scan or enter your VIN (Vehicle Identification Number) and ensure your vehicle is compatible.

  • What if I forget my Ford App password?

    What if I forget my Ford App password?

    You can reset your password by selecting the “Forgot Password?” option on the login screen and following the instructions.

    You can reset your password by selecting the “Forgot Password?” option on the login screen and following the instructions.

  • How can I provide feedback about the Ford App?

    How can I provide feedback about the Ford App?

    You can submit feedback through the app or contact Ford customer support directly.

    You can submit feedback through the app or contact Ford customer support directly.

  • Who can I contact for support on the Ford App?

    Who can I contact for support on the Ford App?

    You can call or email Guides through the Ford App.

    Contact details are also provided below:

    You can call or email Guides through the Ford App.

    Contact details are also provided below:

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