Home > Future Vehicle > Mustang mach 1 > Reserve > FAQ

FAQ Guide - Reserving your Ford Mustang Mach 1 | Ford New Zealand

FAQ


If you have a question, please browse the topics below

FAQ

If you have a question, please browse the topics below

Buying

Buying

  • When will the Dealer be in contact?

    When will the Dealer be in contact?

    A dealer will be in contact with you when your vehicle has been built and is on the way to New Zealand. This is expected to be in early 2021. Please call customer services on 0800 FORD NZ (0800 367 369) for information on your order

    A dealer will be in contact with you when your vehicle has been built and is on the way to New Zealand. This is expected to be in early 2021. Please call customer services on 0800 FORD NZ (0800 367 369) for information on your order

  • How do I cancel my online reservation?

    How do I cancel my online reservation?

    We allow you to cancel right up until delivery of vehicle into New Zealand. This can be done by calling our Customer Services team on 0800 FORD NZ (0800 367 369)

    We allow you to cancel right up until delivery of vehicle into New Zealand. This can be done by calling our Customer Services team on 0800 FORD NZ (0800 367 369)

  • Can I transfer my reservation to someone else?

    Can I transfer my reservation to someone else?

    Unfortunately our system isn't set up to allow transfers into another name, but once cancellation of the original reservation has been completed, then it will apear online to reserve for the next person. Alternativley, when you visit your dealer to complete the registration, come along with the person who you would like to transfer your sale to

    Unfortunately our system isn't set up to allow transfers into another name, but once cancellation of the original reservation has been completed, then it will apear online to reserve for the next person. Alternativley, when you visit your dealer to complete the registration, come along with the person who you would like to transfer your sale to

  • I've cancelled my order, how long will the refund take to process?

    I've cancelled my order, how long will the refund take to process?

    The refund on the deposit amount will be with you within 5 working days of your reservation being cancelled

    The refund on the deposit amount will be with you within 5 working days of your reservation being cancelled

  • How do I make a change to my reservation?

    How do I make a change to my reservation?

    As there is limited stock of our Mach 1 Mustang coming in New Zealand, dependant on stock levels, some changes to your reservation may be able to be accomodated, but we cannot guarantee this. The Ford Customer Services team on 0800 FORD NZ (0800 367 369) will be able to look further into this for you

    As there is limited stock of our Mach 1 Mustang coming in New Zealand, dependant on stock levels, some changes to your reservation may be able to be accomodated, but we cannot guarantee this. The Ford Customer Services team on 0800 FORD NZ (0800 367 369) will be able to look further into this for you

  • Can I change my Dealer?

    Can I change my Dealer?

    Yes, please contact 0800 FORD NZ (0800 367 369) to change dealer

    Yes, please contact 0800 FORD NZ (0800 367 369) to change dealer

  • When will my car arrive?

    When will my car arrive?

    Vehicles are expected to arrive in Q2, 2020 but keep in touch with your nominated dealer on arrival times

    Vehicles are expected to arrive in Q2, 2020 but keep in touch with your nominated dealer on arrival times

  • How many can a single person reserve?

    How many can a single person reserve?

    No restrictions, however there is a limit of one vehicle per transaction

    No restrictions, however there is a limit of one vehicle per transaction

  • The price provided to me by the Dealer is different

    The price provided to me by the Dealer is different

    Ford New Zealand are not able to dictate the price an indivdual dealership sells their vehicles for, however, we do set a Recommended Retail Price as a maximum price for the vehicle without any optional extras. This is the price advertised online. For transacational price and trades please contact your nominated dealer

    Ford New Zealand are not able to dictate the price an indivdual dealership sells their vehicles for, however, we do set a Recommended Retail Price as a maximum price for the vehicle without any optional extras. This is the price advertised online. For transacational price and trades please contact your nominated dealer

  • Can I get a refund?

    Can I get a refund?

    To get cancel your reservation and receive your refund, please call the Ford Customer Services team on 0800 FORD NZ (0800 367 369)

    To get cancel your reservation and receive your refund, please call the Ford Customer Services team on 0800 FORD NZ (0800 367 369)

  • How do I change my order?

    How do I change my order?

    As there is limited stock of our Mach 1 Mustang coming in New Zealand, dependant on stock levels, some changes to your reservation may be able to be accomodated, but we cannot guarantee this. The Ford Customer Services team on 0800 FORD NZ (0800 367 369) will be able to look further into this for you

    As there is limited stock of our Mach 1 Mustang coming in New Zealand, dependant on stock levels, some changes to your reservation may be able to be accomodated, but we cannot guarantee this. The Ford Customer Services team on 0800 FORD NZ (0800 367 369) will be able to look further into this for you

  • What happens if I don’t enter into a sales agreement with my Dealer?

    What happens if I don’t enter into a sales agreement with my Dealer?

    If you don't proceed to signing the sales agreement with your nominated dealer, after 35 working days, your reservation may be cancelled and your deposit refunded back to your credit card

    If you don't proceed to signing the sales agreement with your nominated dealer, after 35 working days, your reservation may be cancelled and your deposit refunded back to your credit card

  • Can I cancel my order after signing a contract with a Dealer?

    Can I cancel my order after signing a contract with a Dealer?

    Yes, this can be done by contacting your nominated dealer

    Yes, this can be done by contacting your nominated dealer

  • Will you transfer my Deposit to my Dealer?

    Will you transfer my Deposit to my Dealer?

    Yes, Ford New Zealand will transfer your deposit as part of the overall price paid for your Mach 1

    Yes, Ford New Zealand will transfer your deposit as part of the overall price paid for your Mach 1

  • My Dealer can't find my reservation

    My Dealer can't find my reservation

    If they do not have details of your reservation after that time period, please contact the Ford Customer Services team on 0800 FORD NZ (0800 367 369)

    If they do not have details of your reservation after that time period, please contact the Ford Customer Services team on 0800 FORD NZ (0800 367 369)

  • My Dealer is not prepared to sell the vehicle for the price in the reservation tool

    My Dealer is not prepared to sell the vehicle for the price in the reservation tool

    The price of the Ford Mustang in the reservation tool online is the Ford Recommended Retail Price (RRP), which notwithstanding an additional optional extras, is the maximum price the Ford Mustang Mach 1 can be sold for

    The price of the Ford Mustang in the reservation tool online is the Ford Recommended Retail Price (RRP), which notwithstanding an additional optional extras, is the maximum price the Ford Mustang Mach 1 can be sold for

  • Can I test drive the vehicle prior to purchasing?

    Can I test drive the vehicle prior to purchasing?

    As there is limited stock, we anticipate that we will sell out of the Mach 1 Mustang prior to the vehicle arriving in New Zealand. In some cases, dealers may purchase a vehicle as demo stock, but to ensure you reserve yours, you won't be able to test drive prior

    As there is limited stock, we anticipate that we will sell out of the Mach 1 Mustang prior to the vehicle arriving in New Zealand.  In some cases, dealers may purchase a vehicle as demo stock, but to ensure you reserve yours, you won't be able to test drive prior

  • How much Deposit will I be required to Pay the Dealer?

    How much Deposit will I be required to Pay the Dealer?

    There will be no deposit required to be paid at the dealer as this has been paid up front via the Ford New Zealand reservation system

    There will be no deposit required to be paid at the dealer as this has been paid up front via the Ford New Zealand reservation system

  • Do you offer Finance?

    Do you offer Finance?

    We do offer finance to purchase the Ford Mustang Mach 1 through My Ford Finance. Please contact your nominated dealer in order to discuss vehicle finance options

    We do offer finance to purchase the Ford Mustang Mach 1 through My Ford Finance. Please contact your nominated dealer in order to discuss vehicle finance options

  • Why is a reservation deposit required?

    Why is a reservation deposit required?

    Demand for the Ford Mustang Mach 1 is high and there are limited numbers available in New Zealand, so this is to ensure you make sure you don't miss out

    Demand for the Ford Mustang Mach 1 is high and there are limited numbers available in New Zealand, so this is to ensure you make sure you don't miss out

Terms & Conditions

Terms & Conditions

  • How long will Ford hold my reservation?

    How long will Ford hold my reservation?

    Once you have paid your deposit, your reservation is complete and your nominated dealer will be in touch to complete the rest of the purchasing process

    Once you have paid your deposit, your reservation is complete and your nominated dealer will be in touch to complete the rest of the purchasing process

Specifications

Specifications

  • I want one of the colours available on the US model

    I want one of the colours available on the US model

    Ford New Zealand are offering the Mach 1 Mustang in the following colours Shadow Black, Fighter Jet Grey, Oxford White, Twister Orange, Velocity Blue. Unfortunatley not all of the US colours are available in New Zealand

    Ford New Zealand are offering the Mach 1 Mustang in the following colours Shadow Black, Fighter Jet Grey, Oxford White, Twister Orange, Velocity Blue. Unfortunatley not all of the US colours are available in New Zealand

  • Can I get the appearance pack on any colour Mach 1?

    Can I get the appearance pack on any colour Mach 1?

    The appearance pack is only available for the Fighter Jet Grey colour option

    The appearance pack is only available for the Fighter Jet Grey colour option

  • Why doesnt this have a shaker like the original?

    Why doesnt this have a shaker like the original?

    The original Mustang Mach 1 did not actually have a standard shaker hood. It was an optional piece of equipment for performance with carburettor engines. Despite the 5.0L Coyote V8 not having a carburettor, Ford did consider it but found it wasn't going to add any performance to the vehicle. Ford wanted to make sure they would maximise the performance of the car, so resources went elsewhere. The new Mach 1 doesn’t have a shaker, but it does have a lot of aerodynamic and performance characteristics added to it. And, right out of the gate, more power

    The original Mustang Mach 1 did not actually have a standard shaker hood. It was an optional piece of equipment for performance with carburettor engines. Despite the 5.0L Coyote V8 not having a carburettor, Ford did consider it but found it wasn't going to add any performance to the vehicle. Ford wanted to make sure they would maximise the performance of the car, so resources went elsewhere. The new Mach 1 doesn’t have a shaker, but it does have a lot of aerodynamic and performance characteristics added to it. And, right out of the gate, more power

Product

Product

  • Will my vehicle be numbered?

    Will my vehicle be numbered?

    No, the vehicles will not be numbered

    No, the vehicles will not be numbered

Delivery

Delivery

  • How long will I need to wait for Delivery?

    How long will I need to wait for Delivery?

    Delivery is anticpated in June - July 2021

    Delivery is anticpated in June - July 2021

  • When will my Delivery date be known, who will keep me informed?

    When will my Delivery date be known, who will keep me informed?

    We are exepcting to be able to confirm delivery month by February 2021. your dealer will contact you with exact details of when your vehicle is ready to be handed over

    We are exepcting to be able to confirm delivery month by February 2021. your dealer will contact you with exact details of when your vehicle is ready to be handed over

Help

Help

  • Do you have a help line I need support?

    Do you have a help line I need support?

    For any support or queries on your Ford Mustand Mach 1 reservation, plese contact the Ford Customer Services team on 0800 FORD NZ (0800 367 369)

    For any support or queries on your Ford Mustand Mach 1 reservation, plese contact the Ford Customer Services team on 0800 FORD NZ (0800 367 369)

  • How do I get a copy of my reservation?

    How do I get a copy of my reservation?

    A confirmation of your reservation will be emailed to you once your depsoit has been successfully made.  If you don't receive this, but did see the confirmation page online, please contact the Ford Customer Services team on 0800 FORD NZ (0800 367 369). Please also ensure the confirmation email has not been delivered to your SPAM folder

    A confirmation of your reservation will be emailed to you once your depsoit has been successfully made.  If you don't receive this, but did see the confirmation page online, please contact the Ford Customer Services team on 0800 FORD NZ (0800 367 369). Please also ensure the confirmation email has not been delivered to your SPAM folder

  • I need help who do I call

    I need help who do I call

    Please call us on 0800 FORD NZ (0800 367 369)

    Please call us on 0800 FORD NZ (0800 367 369)

Ready for more?

Ready for more?

Ready for more?