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Ford New Zealand - Roadside Assistance

SERVICE & MAINTENANCE

Roadside Assistance Overview

Ford Roadside Assistance is designed to provide you with total peace of mind motoring, knowing that if anything unexpected happens we are there to assist - 24 hours a day, 365 days a year.

Ford Roadside Assistance staff are fully qualified to assist Ford owners all the way from providing general advice over the phone, right through to providing roadside service in the unlikely event of an emergency breakdown.

SERVICE & MAINTENANCE

Roadside Assistance Overview

Ford Roadside Assistance is designed to provide you with total peace of mind motoring, knowing that if anything unexpected happens we are there to assist - 24 hours a day, 365 days a year.

Ford Roadside Assistance staff are fully qualified to assist Ford owners all the way from providing general advice over the phone, right through to providing roadside service in the unlikely event of an emergency breakdown.

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Professional help is only a toll free phone call away, 24 hours a day 365 days of the year, via our hotline 0800 15 16 17.

Ford Roadside Assistance provides unrivalled benefits to Ford owners throughout New Zealand. This is in addition to Ford's already comprehensive three-year(100,000kms) manufacturers warranty.

Ford Roadside Assistance is solely dedicated to the support of Ford owners and provides a comprehensive range of services at no charge.

Professional help is only a toll free phone call away, 24 hours a day 365 days of the year, via our hotline 0800 15 16 17.

Ford Roadside Assistance provides unrivalled benefits to Ford owners throughout New Zealand. This is in addition to Ford's already comprehensive three-year(100,000kms) manufacturers warranty.

Ford Roadside Assistance is solely dedicated to the support of Ford owners and provides a comprehensive range of services at no charge.

Roadside Assistance Benefits

Roadside Assistance Benefits

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Qualifying Vehicles

  • All Ford passenger vehicles currently within the 3-year (100,000kms) manufacturers warranty period.
  •  All Ford light commerical vehicles currently within the 3-year (100,000kms) manufacturers warranty period and not exceeding 3.0 tonnes in gross weight.
  • Ford vehicles currently within the 3-year (100,000kms) manufacturers warranty period, which exceed 3.0 tonnes (but less than 5.0 tonnes) in gross weight, will be towed on an exception basis. Such vehicles require specialised towing equipment, which may not be readily avaliable.

Qualifying Vehicles

  • All Ford passenger vehicles currently within the 3-year (100,000kms) manufacturers warranty period.
  •  All Ford light commerical vehicles currently within the 3-year (100,000kms) manufacturers warranty period and not exceeding 3.0 tonnes in gross weight.
  • Ford vehicles currently within the 3-year (100,000kms) manufacturers warranty period, which exceed 3.0 tonnes (but less than 5.0 tonnes) in gross weight, will be towed on an exception basis. Such vehicles require specialised towing equipment, which may not be readily avaliable.
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Exclusions

  • When vehicles are unattended at the time of the roadside call out
  • When the vehicle is being used for racing, pace making, speed testing, reliability trials, competition or off road activities at the time of the breakdown, accident or injury
  • When the vehicle is bogged down or the vehicles is trapped or immobilised in extreme conditions: i.e. snow, ice, flodding, road slips or the like
  • When the vehicle is immobilised by an accident and emergency services have not released it
  • When it would be dangerous or illegal for Ford Roadside Assistance staff or contractors to load or transport the vehicle
  • When vehicles are under repair on garage premises
  • When the vehicle is over 5.0 tonnes in gross weight

Exclusions

  • When vehicles are unattended at the time of the roadside call out
  • When the vehicle is being used for racing, pace making, speed testing, reliability trials, competition or off road activities at the time of the breakdown, accident or injury
  • When the vehicle is bogged down or the vehicles is trapped or immobilised in extreme conditions: i.e. snow, ice, flodding, road slips or the like
  • When the vehicle is immobilised by an accident and emergency services have not released it
  • When it would be dangerous or illegal for Ford Roadside Assistance staff or contractors to load or transport the vehicle
  • When vehicles are under repair on garage premises
  • When the vehicle is over 5.0 tonnes in gross weight

Terms and Conditions

Ford Roadside Assistance will endeavour to provide the services described on this website to the best of Ford's ability. But acts and events beyond its reasonable control (including such elements as industrial disputes, strikes, flood conditions, adverse weather, the geographic inaccessibility of certain areas in New Zealand, the absence and/or availability of service providers) may delay, interfere or prevent provision of some or all of these services.

Provider Network: Ford will endeavour to ensure that all service providers under the Ford Roadside Assistance programme are appropriately qualified to provide the service selected by the customer. Such service providers are completely independent of Ford.

Terms and Conditions

Ford Roadside Assistance will endeavour to provide the services described on this website to the best of Ford's ability. But acts and events beyond its reasonable control (including such elements as industrial disputes, strikes, flood conditions, adverse weather, the geographic inaccessibility of certain areas in New Zealand, the absence and/or availability of service providers) may delay, interfere or prevent provision of some or all of these services.

Provider Network: Ford will endeavour to ensure that all service providers under the Ford Roadside Assistance programme are appropriately qualified to provide the service selected by the customer. Such service providers are completely independent of Ford.