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Roadside Assistance | Ford New Zealand
Extended Roadside Assistance
Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of roadside assistance. Each time a standard service is completed by a participating Ford Dealer, you’ll receive an extension to your Roadside Assistance for up to 12 months from the date of the service. This is on top of your New Vehicle 3 Year Ford Roadside Assistance.
Rethink what service should be.
0800 15 16 17
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Professional help is only a toll-free phone call away, 24 hours a day, 365 days a year to all new Ford owners for a 3 year, unlimited kilometre period, from the date of first registration. Ford Roadside Assistance staff are fully qualified to assist Ford owners all the way from providing general advice over the phone, right through to providing roadside service in the unlikely event of an emergency breakdown.
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Ford’s Roadside technician’s will jump-start a flat battery or arrange a battery replacement.
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Ford Roadside Assistance will provide 5 litres of petrol or diesel free of charge and deliver to your vehicle. Dedicated LGP vehicles will be transported to nearest LPG facility.
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We will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged and may be at the driver’s expense.
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Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.
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In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.
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