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Roadside Assistance | Ford New Zealand


Extended Roadside Assistance

Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of roadside assistance. Each time a standard service is completed by a participating Ford Dealer, you’ll receive an extension to your Roadside Assistance for up to 12 months from the date of the service. This is on top of your New Vehicle 3 Year Ford Roadside Assistance.

Rethink what service should be. 


Extended Roadside Assistance

Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of roadside assistance. Each time a standard service is completed by a participating Ford Dealer, you’ll receive an extension to your Roadside Assistance for up to 12 months from the date of the service. This is on top of your New Vehicle 3 Year Ford Roadside Assistance.

Rethink what service should be. 

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  • 24 hours, 365 days per year

    24 hours, 365 days per year

    24-hours

    Should you require assistance following a breakdown, your Roadside Assistance will come to you at the roadside 24 hours a day, 365 days per year - anywhere in New Zealand.

    Should you require assistance following a breakdown, your Roadside Assistance will come to you at the roadside 24 hours a day, 365 days per year - anywhere in New Zealand.

  • Flat battery

    Flat battery

    flat-battery

    Ford’s Roadside technician’s will jump-start a flat battery or arrange a battery replacement.

    Ford’s Roadside technician’s will jump-start a flat battery or arrange a battery replacement.

  • Out of fuel

    Out of fuel

    Out-of-fuel

    Ford Roadside Assistance will provide 5 litres of petrol or diesel free of charge and deliver to your vehicle. Dedicated LGP vehicles will be transported to nearest LPG facility.

    Ford Roadside Assistance will provide 5 litres of petrol or diesel free of charge and deliver to your vehicle. Dedicated LGP vehicles will be transported to nearest LPG facility.

  • Flat tyre

    Flat tyre

    flat-tyre

    We will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged and may be at the driver’s expense.

    We will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged and may be at the driver’s expense.

  • Lockout

    Lockout

    lockout

    Ford Roadside Assistance will assist where possible in opening your vehicle, locating and delivering your spare keys (where applicable), or arranging a tow, provided adequate proof of ownership can be shown.

    Ford Roadside Assistance will assist where possible in opening your vehicle, locating and delivering your spare keys (where applicable), or arranging a tow, provided adequate proof of ownership can be shown.

  • Mechanical breakdown

    Mechanical breakdown

    Mechanical-breakdown

    Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.

    Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.

  • Towing

    Towing

    calling-assistance

    In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.

    In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.