Roadside Assistance | Ford New Zealand


Extended Roadside Assistance

Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of roadside assistance. Each time a standard service is completed by a participating Ford Dealer, you’ll receive an extension to your Roadside Assistance for up to 12 months from the date of the service. This is on top of your New Vehicle 3 Year Ford Roadside Assistance.

Rethink what service should be. 

0800 15 16 17


Extended Roadside Assistance

Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of roadside assistance. Each time a standard service is completed by a participating Ford Dealer, you’ll receive an extension to your Roadside Assistance for up to 12 months from the date of the service. This is on top of your New Vehicle 3 Year Ford Roadside Assistance.

Rethink what service should be. 

0800 15 16 17

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  • 24 hours, 365 days per year

    24 hours, 365 days per year

    24-hours

    Professional help is only a toll-free phone call away, 24 hours a day, 365 days a year to all new Ford owners for a 3 year, unlimited kilometre period, from the date of first registration. Ford Roadside Assistance staff are fully qualified to assist Ford owners all the way from providing general advice over the phone, right through to providing roadside service in the unlikely event of an emergency breakdown.

    Professional help is only a toll-free phone call away, 24 hours a day, 365 days a year to all new Ford owners for a 3 year, unlimited kilometre period, from the date of first registration. Ford Roadside Assistance staff are fully qualified to assist Ford owners all the way from providing general advice over the phone, right through to providing roadside service in the unlikely event of an emergency breakdown.

  • Flat battery

    Flat battery

    flat-battery

    Ford’s Roadside technician’s will jump-start a flat battery or arrange a battery replacement.

    Ford’s Roadside technician’s will jump-start a flat battery or arrange a battery replacement.

  • Out of fuel

    Out of fuel

    Out-of-fuel

    Ford Roadside Assistance will provide 5 litres of petrol or diesel free of charge and deliver to your vehicle. Dedicated LGP vehicles will be transported to nearest LPG facility.

    Ford Roadside Assistance will provide 5 litres of petrol or diesel free of charge and deliver to your vehicle. Dedicated LGP vehicles will be transported to nearest LPG facility.

  • Flat tyre

    Flat tyre

    flat-tyre

    We will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged and may be at the driver’s expense.

    We will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged and may be at the driver’s expense.

  • Lockout

    Lockout

    lockout

    Ford Roadside Assistance will assist where possible in opening your vehicle, locating and delivering your spare keys (where applicable), or arranging a tow, provided adequate proof of ownership can be shown.

    Ford Roadside Assistance will assist where possible in opening your vehicle, locating and delivering your spare keys (where applicable), or arranging a tow, provided adequate proof of ownership can be shown.

  • Mechanical breakdown

    Mechanical breakdown

    Mechanical-breakdown

    Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.

    Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.

  • Towing

    Towing

    calling-assistance

    In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.

    In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.