24 hours, 365 days per year
Home
>
Owners
>
Service
>
Roadside Assistance
Roadside Assistance | Ford New Zealand
AA Roadservice, provider of Ford Roadside Assistance for eligible Ford customers, has confirmed they meet the government criteria for an essential service. However, AA i restricted to providing assistance to call-outs which genuinely involve urgent/essential travel ONLY as per COVID-19 guidelines.
Extended Roadside Assistance
Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of roadside assistance. Each time a standard service is completed by a participating Ford Dealer, you’ll receive an extension to your Roadside Assistance for up to 12 months from the date of the service. This is on top of your New Vehicle 3 Year Ford Roadside Assistance.
Rethink what service should be.
-
Should you require assistance following a breakdown, your Roadside Assistance will come to you at the roadside 24 hours a day, 365 days per year - anywhere in New Zealand.
-
Ford’s Roadside technician’s will jump-start a flat battery or arrange a battery replacement.
-
Ford Roadside Assistance will provide 5 litres of petrol or diesel free of charge and deliver to your vehicle. Dedicated LGP vehicles will be transported to nearest LPG facility.
-
We will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged and may be at the driver’s expense.
-
Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.
-
In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.
Follow Ford New Zealand
