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SYNC® 3 SUPPORT

Receiving iPhonereceive-text text messages with SYNC® 3

SYNC® 3 SUPPORT

Receiving iPhonereceive-text text messages with SYNC® 3

receiving

Before you start

  • Check your phone's compatibility with SYNC® 3. 
  • Check to be sure that your iPhonereceive-text operating system version is up-to-date.
  • Pair your phone with SYNC® 3.

Step 1

Activate Notifications on your iPhonereceive-text

  • Tap Settings > Bluetooth® > SYNC®*
  • Set Show Notifications to ON

*If you have more than one SYNC® vehicle that connects to your iPhonereceive-text, please make sure you have activated the correct SYNC® Bluetooth® connection on your iPhonereceive-text to receive notifications.

Before you start

  • Check your phone's compatibility with SYNC® 3. 
  • Check to be sure that your iPhonereceive-text operating system version is up-to-date.
  • Pair your phone with SYNC® 3.

Step 1

Activate Notifications on your iPhonereceive-text

  • Tap Settings > Bluetooth® > SYNC®*
  • Set Show Notifications to ON

*If you have more than one SYNC® vehicle that connects to your iPhonereceive-text, please make sure you have activated the correct SYNC® Bluetooth® connection on your iPhonereceive-text to receive notifications.

Step 2

Ensure the SYNC® 3 “Do Not Disturb” feature is turned off

  • Press the Phone icon in the Feature bar at the bottom of your touchscreen.
  • Press the Do Not Disturb icon to turn it off or on.
  • A pop-up will appear on the touchscreen confirming the status.

Step 2

Ensure the SYNC® 3 “Do Not Disturb” feature is turned off

  • Press the Phone icon in the Feature bar at the bottom of your touchscreen.
  • Press the Do Not Disturb icon to turn it off or on.
  • A pop-up will appear on the touchscreen confirming the status.

Step 3

Test receiving a text message

send a text message to your iPhonereceive-text and check for the following:

When your iPhonereceive-text is paired to SYNC® 3 and a new text message arrives, an audible tone will sound and the touchscreen will display a pop-up with the sender’s name and ID (if this feature is supported by your iPhonereceive-text).

If SYNC® was able to display an alert and read the incoming text message aloud, you’re all set! You can continue enjoying this feature without additional set up and jump to step 6 to learn voice commands. If not, continue step 4 and 5.

Note: It cannot support if you turn off “Allow Notifications” in Messages’ setting.

Step 3

Test receiving a text message

send a text message to your iPhonereceive-text and check for the following:

When your iPhonereceive-text is paired to SYNC® 3 and a new text message arrives, an audible tone will sound and the touchscreen will display a pop-up with the sender’s name and ID (if this feature is supported by your iPhonereceive-text).

If SYNC® was able to display an alert and read the incoming text message aloud, you’re all set! You can continue enjoying this feature without additional set up and jump to step 6 to learn voice commands. If not, continue step 4 and 5.

Note: It cannot support if you turn off “Allow Notifications” in Messages’ setting.

Step 4

Restart your vehicle

Before you check to see if you can start using the text messaging feature right away, you’ll need to restart your vehicle:

  • Turn off the ignition.
  • Open the driver’s side door.
  •  Wait for the instrument cluster to turn off.
  • Close the driver’s side door.
  • Start your vehicle again.

Also, ensure that your iPhonereceive-text screen is locked. Your iPhonereceive-text will only notify SYNC® of incoming text messages when the screen is locked.

Step 4

Restart your vehicle

Before you check to see if you can start using the text messaging feature right away, you’ll need to restart your vehicle:

  • Turn off the ignition.
  • Open the driver’s side door.
  •  Wait for the instrument cluster to turn off.
  • Close the driver’s side door.
  • Start your vehicle again.

Also, ensure that your iPhonereceive-text screen is locked. Your iPhonereceive-text will only notify SYNC® of incoming text messages when the screen is locked.

Step 5

If SYNC® 3 does not receive the text message

If SYNC® never displayed the text message alert or was unable to read the text message aloud, then you may need to restore your iPhonereceive-text to its factory settings and try these instructions again.

Warning: Restoring your iPhonereceive-text to its factory settings will remove all of its data, music, photos, settings and applications. We recommend backing up your iPhone’s data, using either iTunesreceive-text or iCloudreceive-text, so that you’ll be able to restore all of your personal data to your iPhonereceive-text after the reset is complete.

Step 5

If SYNC® 3 does not receive the text message

If SYNC® never displayed the text message alert or was unable to read the text message aloud, then you may need to restore your iPhonereceive-text to its factory settings and try these instructions again.

Warning: Restoring your iPhonereceive-text to its factory settings will remove all of its data, music, photos, settings and applications. We recommend backing up your iPhone’s data, using either iTunesreceive-text or iCloudreceive-text, so that you’ll be able to restore all of your personal data to your iPhonereceive-text after the reset is complete.

Step 6

Listening to text messages

Press the Voice button on your steering wheel and say, “Listen to the message.”

SYNC® 3 will read the message aloud.

Step 6

Listening to text messages

Press the Voice button on your steering wheel and say, “Listen to the message.”

SYNC® 3 will read the message aloud.

Step 7

If you wish to call the sender, press the Voice button and say, “Dial.”

Step 7

If you wish to call the sender, press the Voice button and say, “Dial.”

Quick Tip

Use Sirireceive-text Eyes-Free and your iPhonereceive-text to personalize text messages

 With Sirireceive-text Eyes-Free, you can use your iPhonereceive-text to send personalized replies to text messages. To use this feature, activate and tell Sirireceive-text whom you want to text and what you want to say in your message. Sirireceive-text will read your text back to you to confirm it and then send it when it’s ready. Sirireceive-text Eyes-Free is the only option for replying to text messages with voice and personalized messages.

Quick Tip

Use Sirireceive-text Eyes-Free and your iPhonereceive-text to personalize text messages

 With Sirireceive-text Eyes-Free, you can use your iPhonereceive-text to send personalized replies to text messages. To use this feature, activate and tell Sirireceive-text whom you want to text and what you want to say in your message. Sirireceive-text will read your text back to you to confirm it and then send it when it’s ready. Sirireceive-text Eyes-Free is the only option for replying to text messages with voice and personalized messages.

More SYNC® 3 Support

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0800-367-369

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Get in touch with an official Ford representative

0800-367-369