Who do I contact if I am having vehicle issues?
If you are having an issue with your Ford vehicle, there are multiple options to get the help you need.
Check your Owner’s Manual. Your Owner’s Manual contains important information specific to your vehicle model, including maintenance information, how features work, vehicle specifications, and troubleshooting tips.
See our Ford Owner Information. Visit our Ford Owner page to find information on How To Videos, Indicator Icons and other support information
Check for open recalls. Find out if there is a recall that applies to the issue your vehicle has. Go to the Recall Look Up page on the owner website and enter your Vehicle Identification Number (VIN). If you have a recall, contact a Ford Dealership to schedule an appointment to have it resolved.
Have your vehicle concern diagnosed and repaired. Ford Dealers can verify warranty, recall, and the latest repair information. All of our technicians are trained and have specialised equipment to resolve your concerns.
Should you have any issues with your Ford vehicle, please contact your local Ford Dealer, who will be happy to help.
If you need help from Ford, contact the Ford Customer Relationship Centre by email at nzinfo@ford.com or call on 0800 FORD NZ (0800 367 369).