Why won't my vehicle's recall or Field Service Actions (FSAs) clear from FordPass^®*?

After services have been provided by your Ford Dealer, they will need to confirm the actions through internal systems. This process can vary depending on the dealership, as some may file a claim within a few business days, while some dealerships complete the claims at the end of the month. As a result, this may take time for FordPass to reflect properly.

Note: Some FSAs do not clear until a date/mileage interval is reached. FSAs that have a mileage interval/date requirement have this information stated in the FSA.

If your alert banner still remains after one month of service completion, please contact a Guide for additional assistance. 

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*Use of FordPass is subject to the FordPass Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the FordPass App on your mobile device, including associated fees.  The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device.