Who do I contact for a dealership billing complaint?

Ford Dealerships are independent franchises and businesses. Customer billing data held by these businesses is not available to Ford Motor Company. As independent businesses, they will have their own policies and processes for handling billing complaints.

If you feel you have been wrongly charged, billed, or invoiced by a dealership, please contact the relevant department within the dealership and follow their escalation or complaints process.

To find your dealer contact details, please visit our Dealer Locator.