How do I authorise another user in the FordPass app?

You can grant other users to have access to remote commands for your vehicle. When any additional user makes a request, you will receive a message in your Message Centre.

Important: Do not grant access to requesters if the following applies:

• You do not recognise the person requesting access.
• You did not invite someone to request access.
• You believe the request is suspicious. 
  
  Note: We encourage you to contact Ford about suspicious vehicle requests to help protect you and your vehicle.

Authorise Another FordPass User

To approve vehicle connection access:

1. Log in to the FordPass app.
2. Go to the Vehicle home screen.
3. Tap on the Access Requests card below the remote commands.
   
   Note: If you dismissed this card previously, continue with step 4 onward. 
    
4. Scroll down and select Settings.
5. Tap Vehicle Access.
6. Select Access Requests.
   • To approve a request:
     1. Tap Accept.
     2. Select Accept on the pop-up message to confirm the approval.
   • To decline a request:
     1. Tap the X.
     2. Select Decline on the pop-up message to confirm the denial. 

If you experience any issues, contact us through Account > Contact Help in your FordPass app. 

Additional Information

How do I connect to my vehicle's modem?
How do I request vehicle access in FordPass?
Why does my vehicle's modem activation status show as pending?