What is the Customer Satisfaction Program tile in the Ford app*?
The Customer Satisfaction Program (CSP) tile is on the Service landing page of the Ford app. This is an alert provided for applicable Field Service Alerts (FSAs), which are important repairs/upgrades provided by Ford.
It only displays if your vehicle is eligible for an FSA through the CSP. It will not appear for all instances of repairs or upgrades.
Potential FSAs include:
- Application upgrades
- Warranty extension (multiple or single repairs)
- Market-specific repairs
Additional Information
Do I have a recall on my vehicle?
*Use of Ford App is subject to the Ford App Terms and Privacy Policy available on ford.co.nz/fordapp and requires a compatible mobile device, internet access and software (including software updates from time to time). Ford App functionality and appearance may change over time due to software updates. You are responsible for internet access, mobile network data and voice call services required for your use of the Ford App on your mobile device, including associated fees. The Ford App and Ford App Connect modem can only work when both are connected to the telecommunications network. The Ford App Connect modem will only function on the 3G, 4G or 5G telecommunications networks. When these networks are no longer available, the modem will stop functioning and the connected services and all data transmission via the modem will cease. Ford cannot guarantee that Ford App will be in fully operating condition at all times and the Ford App may be unavailable or particular Ford App services interrupted. Ford is not responsible for any limitations or restrictions of the telecommunications network or of your mobile device. Warning: Local laws prohibit some phone functions while driving. Check your local road rules before using these functions. Use Remote Vehicle Start and Stop responsibly and only in well ventilated areas where you are aware of your vehicle’s surroundings.