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All-New FordPass App - Smartphone Connected Car | Ford New Zealand

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Welcome to the World of Ford Connectivity

It starts with the FordPass App* on your mobile device, which when linked to a vehicle fitted with a FordPass Connect embedded modem*, unlocks a new world of services conveniently available in the palm of your hand. You will soon be able to experience this with vehicles arriving later this year.

Welcome to the World of Ford Connectivity

It starts with the FordPass App* on your mobile device, which when linked to a vehicle fitted with a FordPass Connect embedded modem*, unlocks a new world of services conveniently available in the palm of your hand. You will soon be able to experience this with vehicles arriving later this year.

Discover the benefits of FordPass and vehicles fitted with an embedded modem

Discover the benefits of FordPass and vehicles fitted with an embedded modem

Ford Pass

Videos

Videos

FAQ

FAQ

  • What’s the difference between FordPass Connect and the FordPass app?

    What’s the difference between FordPass Connect and the FordPass app?

    FordPass is Ford’s latest connected vehicle capability, building on SYNC, enabling drivers to access a range of new features via an embedded modem, including streaming music, listening to news updates online and real-time traffic information.

    FordPass Connect technology also provides Ford vehicle owners with the ability to manage their vehicle through the FordPass app on a smartphone through the embedded modem. Owners will be able to:

    • Lock or unlock the vehicle remotely
    • Access vehicle location to help remind them where they parked
    • Access vehicle health alerts
    • Live traffic information
    • Remotely start their vehicle on cold winter days when running the engine is necessary to enable a safer driving condition, for example to clear a frozen windscreen. Alternatively, pre-cool a cabin on a sweltering summer day for a more comfortable environment of occupants.

     

    FordPass is a free smartphone app that offers a range of services related to your Ford vehicle as well as to wider transportation services regardless of whether you drive a car or not. The app serves as the customer interface for some of the features that are enabled by the FordPass Connect technology.

    FordPass is Ford’s latest connected vehicle capability, building on SYNC, enabling drivers to access a range of new features via an embedded modem, including streaming music, listening to news updates online and real-time traffic information.

    FordPass Connect technology also provides Ford vehicle owners with the ability to manage their vehicle through the FordPass app on a smartphone through the embedded modem. Owners will be able to:

    • Lock or unlock the vehicle remotely
    • Access vehicle location to help remind them where they parked
    • Access vehicle health alerts
    • Live traffic information
    • Remotely start their vehicle on cold winter days when running the engine is necessary to enable a safer driving condition, for example to clear a frozen windscreen. Alternatively, pre-cool a cabin on a sweltering summer day for a more comfortable environment of occupants.

     

    FordPass is a free smartphone app that offers a range of services related to your Ford vehicle as well as to wider transportation services regardless of whether you drive a car or not. The app serves as the customer interface for some of the features that are enabled by the FordPass Connect technology.

  • What model vehicles have FordPass Connect in New Zealand?

    What model vehicles have FordPass Connect in New Zealand?

    The below table outlines which NZ model vehicles have the FordPass Connect embedded modem fitted to take advantage of the full range of features on the FordPass app.

    Please feel free to speak to your local dealership on the arrival of the 2020.75 and 2021 models, as Covid-19 restrictions across the world has affected the arrival dates in some instances.

    The below table outlines which NZ model vehicles have the FordPass Connect embedded modem fitted to take advantage of the full range of features on the FordPass app.

    Please feel free to speak to your local dealership on the arrival of the 2020.75 and 2021 models, as Covid-19 restrictions across the world has affected the arrival dates in some instances.

    Passengers cars 2019.75 2020.25 2020.5 2020.75 2021
    Fiesta  ST N N N Y Y
    Focus N N N Y Y
    Mondeo N N N N N
    Mustang N N - - Y
     
    SUV 2019.75 2020.25 2020.5 2020.75 2021
    EcoSport N N N N N
    Puma       Y Y
    Escape N N N Y Y
    Endura N N N N N
    Everest N N N Y Y
     
    Commercial 2019.75 2020.25 2020.5 2020.75 2021
    Ranger N N - Y Y
    Transit Custom N - Y Y Y
    Transit Cargo N - Y Y Y
    Tourneo N - Y Y Y
     
    - Model Year not applicable
    Passengers cars 2019.75 2020.25 2020.5 2020.75 2021
    Fiesta  ST N N N Y Y
    Focus N N N Y Y
    Mondeo N N N N N
    Mustang N N - - Y
     
    SUV 2019.75 2020.25 2020.5 2020.75 2021
    EcoSport N N N N N
    Puma       Y Y
    Escape N N N Y Y
    Endura N N N N N
    Everest N N N Y Y
     
    Commercial 2019.75 2020.25 2020.5 2020.75 2021
    Ranger N N - Y Y
    Transit Custom N - Y Y Y
    Transit Cargo N - Y Y Y
    Tourneo N - Y Y Y
     
    - Model Year not applicable
  • If my model vehicle does not have the modem embedded, can I get this added through my local Ford dealer?

    If my model vehicle does not have the modem embedded, can I get this added through my local Ford dealer?

    The embedded modem is unable to be retrofitted. Although this means you won’t be able to access some of the features within the FordPass app, like remote start, remote lock and unlock and live traffic, you can still take advantage of accessing your vehicles health alerts and service history.

    The embedded modem is unable to be retrofitted. Although this means you won’t be able to access some of the features within the FordPass app, like remote start, remote lock and unlock and live traffic, you can still take advantage of accessing your vehicles health alerts and service history.

  • Do customers have to use FordPass Connect?

    Do customers have to use FordPass Connect?

    No. FordPass is an opt-in system that, should the customer not wish to use its functionality, they can choose not to. It has no effect on their vehicle otherwise.

    No. FordPass is an opt-in system that, should the customer not wish to use its functionality, they can choose not to. It has no effect on their vehicle otherwise.

  • How much cost does FordPass Connect add to Ford vehicles?

    How much cost does FordPass Connect add to Ford vehicles?

    All FordPass Connect related services will be included in the customer’s purchase price of their connected Ford vehicle. This includes unlimited Command and Control (defined as Remote Start and Stop, Remote Lock and Unlock, Vehicle Locator, Vehicle Status, and Vehicle Health Alerts, with the exception of Live Traffic), and a 3 year Live Traffic subscription. The FordPass app is free to download from the Apple and Google stores respectively.

    All FordPass Connect related services will be included in the customer’s purchase price of their connected Ford vehicle. This includes unlimited Command and Control (defined as Remote Start and Stop, Remote Lock and Unlock, Vehicle Locator, Vehicle Status, and Vehicle Health Alerts, with the exception of Live Traffic), and a 3 year Live Traffic subscription. The FordPass app is free to download from the Apple and Google stores respectively.

  • If the embedded modem uses a global SIM card, who pays for the data?

    If the embedded modem uses a global SIM card, who pays for the data?

    There are no additional costs for the customer to access the FordPass data used by the embedded modem. Using a global SIM enables FordPass to access all both of New Zealand’s cellular phone networks, ensuring customers have the best possible coverage and functionality.

    There are no additional costs for the customer to access the FordPass data used by the embedded modem. Using a global SIM enables FordPass to access all both of New Zealand’s cellular phone networks, ensuring customers have the best possible coverage and functionality.

  • Are the features the same on every model?

    Are the features the same on every model?

    No. Services may vary depending on model variant. Most notably, remote start is not accessible on manual transmission vehicles, however you can use the other FordPass Connect Remote Features via the FordPass App such as Remote Lock and Unlock, Vehicle Status, Vehicle Health and Alerts etc

    No. Services may vary depending on model variant. Most notably, remote start is not accessible on manual transmission vehicles, however you can use the other FordPass Connect Remote Features via the FordPass App such as Remote Lock and Unlock, Vehicle Status, Vehicle Health and Alerts etc