What Is the New Vehicle Warranty?
Every new vehicle benefits from a Ford Express New Vehicle Warranty that customers access via Ford Authorised Dealers. This warranty covers any part of the vehicle that requires repair or replacement as a result of a manufacturing defect. The part will be repaired or replaced free of charge by any Ford Authorised Dealer, regardless of any change of vehicle ownership during the warranty period.
The warranty starts on the date of registration for a Dealership demonstrator or Service/Parts loan vehicle. For a non Dealership demonstrator or Service/Parts loan vehicle, the warranty starts on the date the customer took delivery of the vehicle.
5 YEAR / UNLIMITED KM WARRANTY
From 1 July 2018, the following Ford vehicles will receive a 5 year / unlimited km Ford Express New Vehicle Warranty:
1. New vehicles (excluding Ford Transit and Ranger models) delivered to the original owner from this date;
2. Dealership, demonstrator and service loaner vehicles (excluding Ford Transit and Ranger models) first registered by an Authorised Ford Dealer from this date.*
This 5 year period commences on the date of delivery for new vehicles and the date on which it was first registered by an Authorised Ford Dealer for dealership, demonstration or service loaner vehicles.
This 5 year / unlimited km term replaces the warranty period of 3 years / 100,000kms set out in the Customer Assistance Warranty and Service Guide for eligible vehicles except in respect of:
1. batteries (other than those used in hybrid or electric vehicle) and shock absorbers which remain warranted for the period expiring three years after the Ford Warranty Commencement Date, or when the total distance travelled by the vehicle reaches 100,000 kilometres, whichever occurs first.
2. High voltage Lithium Ion batteries used in hybrid or electric vehicles which are warranted for the period expiring eight years after the Ford Warranty Commence[1]ment Date, or when the total distance travelled by the vehicle reaches 160,000 kilometres, whichever occurs first.
5 YEAR / 150,000 KM WARRANTY
From 1 July 2018, the following Ford Transit and MY2019 Ranger vehicles will receive a 5 year / 150,000 km Ford Express New Vehicle Warranty:
1. New vehicles delivered to the original owner from this date;
2. Dealership, demonstrator or service loaner vehicles first registered by an Authorised Ford Dealer from this date.*
This 5 year period commences on the date of delivery for new vehicles and the date on which it was first registered by an Authorised Ford Dealer for dealership, demonstration or service loaner vehicles.
This 5 year / 150,000km term replaces the warranty period of 3 years / 100,000kms set out in the Customer Assistance Warranty and Service Guide for eligible vehicles except in respect of batteries and shock absorbers which remain warranted for the period expiring three years after the Ford Warranty Commencement Date, or when the total distance travelled by the vehicle reaches 100,000 kilometres, whichever occurs first.
Ford Parts, Ford Accessories and Ford Licensed Accessories (excluding tyres and tubes) purchased from, and fitted by, an Authorised Ford Dealer prior to or during the Ford Express New Vehicle Warranty term, will also be covered until the expiration of the Ford Express New Vehicle Warranty.
For full details about Ford warranties please contact your Ford Dealer or for more details regarding these warranties click here
If you have any questions or concerns please contact our Customer Relationship Centre on 0800 367 369 (0800 FORDNZ) or email nzinfo@ford.com.
Whilst your vehicle remains under 5 years, it may be eligible for a Ford Protect New Vehicle Extended Mechanical Breakdown Insurance policy. Further information on the various insurance cover periods that you may be eligible for will be available from your local Ford Protect dealer in due course. Additional Roadside Assistance beyond 3 years may also be available to be purchased separately on a yearly basis.
* Other warranty conditions apply as set out in your Customer Assistance Warranty and Service Guide.
Additional Information